Below you can find the questions we encounter most frequently and their answers. If the information you are looking for is not here, you can reach us using the contact form at the bottom of the page.

Our hats are produced in three different size options suitable for women, men, and children.

Small Size XS-S: Suitable for users with smaller head sizes and teenagers.

Standard Size S-M: This is our most common size option. Our standard shipments are in this size.

Large Size M-L: Suitable for users with larger head sizes.

We recommend that you measure your head circumference before choosing the size that suits you and verify your measurement using the size chart on the relevant product page.

You can measure your head circumference by wrapping a tape measure slightly above your eyebrows and around the widest part of your head.

 You can determine your size by comparing the measurement result with the size chart on the relevant product page.

In addition to measuring your head circumference, we recommend considering the shape of the model. Our Trucker models, in particular, have a higher profile. Evaluating the product images, model information, and size chart together will help you make a more accurate selection.

We have a Large Size M-L option available for our users with a larger head structure.

We recommend that you check the current size chart on the relevant product page when choosing the model that suits you.

We have a Small Size (XS-S) option available for our users with smaller head structures. This size is suitable for users with small head sizes and teenagers.

We recommend checking the current size chart on the relevant product page when choosing the model that is right for you.

We offer our trucker models in three different size options. This allows for a more suitable selection for small, standard, and large head structures.

You can review the current size and measurement information in the size chart on the relevant product page.

Our trucker models feature a high and distinct profile. We maintain a standard fit across the same model and size. Fabric, lining, and embroidery density may create slight differences in the feel of the product.

Our Trucker model stands out with its high crown and shorter, classic visor.

 In our Trucker Curved model, the visor is wider and longer. Both models feature mesh backs.

Our baseball model has a shorter, classic visor. 

In our Baseball Curved model, the visor is wider and longer. This difference changes the appearance of the model and how it sits on the face.

Instead of categorizing our hats by gender, we design them to be unisex. The choice depends on the shape of the model, head circumference, and preferred style of wear.

We prepare our custom-made hats with details exclusive to you. First, you choose the color of your hat. Then, we personalize it by adding your initials, a significant date, and your first/last name to the design.

Letter and number options may vary depending on the model you choose.

Our custom-made hats are prepared to order. Production time is 1–10 business days.

We often ship our orders earlier than the stated time.

You can review our customers' delivery experiences in the comments on the product pages.

As our custom-made hats are produced specifically for you, returns and exchanges are not accepted.

We recommend that you carefully check your size, letter, number, date, and name information before placing your order.

EST. is the abbreviation for the English word “Established.” It can be used in personalization designs to indicate a birth year or a special year that holds meaning for you.

We do not make individual modifications to our existing designs. You can check out our Custom Made Hats for personalized letter, number, date, or name options.

We do not produce custom hats from scratch for individual orders. We offer personalized options in our Custom Made Hats collection. We evaluate brand and corporate projects within the scope of partnerships.

We can help you with this through our Custom Made hats. You can create your own special hat by choosing two or three letters depending on the model.

We ship your orders with the advantage of free shipping.

We ship standard size in-stock orders placed before 12:00 PM on weekdays on the same day.

The preparation time for made-to-order sizes is 1–5 business days.

The production time for our personalized (Custom Made) hats is 1–10 business days.

Our orders are generally delivered the day after they are handed over to the courier. However, the delivery time may vary depending on the province and district.

You can track the status of your order using your order number. Once your order has been handed over to the courier, your shipment tracking information will be generated. You can check the current shipment status in the Shipment Tracking section on our website.

To receive information regarding your order, it is sufficient to provide your order number. If your order has been handed over to the courier, you can check the current status of your shipment using your tracking information.

If you experience sizing issues with standard products, you can exchange or return them within 14 days from the delivery date.

The product must be unused.

The tags must not be removed and its original condition must be preserved.

The original box and accessories must be sent in full.

We carefully prepare and ship our hats in our special protective box, which helps them maintain their shape during the shipping process.

To preserve the shape, fabric, and embroidery details of your hat, please refer to the MATERIAL AND CARE GUIDE section on the product page.

In general, we recommend spot cleaning or dry cleaning.

We do not recommend the use of a washing machine, dryer, iron, or bleach.

Our hats are also frequently chosen as gifts. If you would like to give one as a gift, you can take advantage of our free gift wrapping option.

Our gift wrapping service is free of charge. If you would like to send your order as a gift, you can take advantage of our free gift wrapping option.

In cases where a gift note option is offered for gift orders, you can submit your note during the ordering process. You can check the current options on the order screen.

Our personalized RUST&RICH keychain gift is exclusive to your first order.

If your order is a gift, you can let us know during the ordering process to have the keychain prepared in the name of the person you are gifting it to.

We present our hats in a way that reflects their design, color, material, and craftsmanship details as accurately as possible.

Minor color variations may occur depending on screen settings.

You can review customer experiences regarding our products through the comments on the product pages.

We manufacture our hats in Turkey. Since 1994, we have been continuing our production experience with our understanding of design and craftsmanship.

We develop each hat not just as an accessory, but as a design that carries its own story. You can find the ABOUT THE PRODUCT and DESIGN STORY content unique to each model on the product page.

It is sufficient to specify the model name. We will provide the inspiration and details of the design from the current DESIGN STORY section of the relevant product.

Embroidery is one of the key elements of our design language. We use different embroidery techniques and patch applications depending on the model.

All of our model and size options are available exclusively on our website. Product and size options on marketplaces
may be limited. Custom Made hats are exclusive to our website.

Some models may be restocked. Limited or special edition models do not have a reproduction guarantee.
If the product or size you like is out of stock, you can create a notification request via the Notify Me When Available section on the product page.

All our model and size options are available only on our website.

You can find our physical retail locations on our Store Locations page.

Our Store Locations:   https://rustandrich.com.tr/pages/satis-noktlarimiz

You can place an order as a guest on our website. It is sufficient to completely enter the delivery and contact information requested during the ordering process.

You can see the current payment methods available at checkout on the payment screen. As payment options may change periodically, the current information on the website should be taken as the basis.

You can review our customers' product experiences on the product pages and comment sections of our website. You can follow the latest
comments on our website.

If you experience an issue with your product, you can contact our customer service. We examine the product and your order to conduct the necessary checks and assist you in finding an appropriate solution.

We view our customers' experiences as a vital source of feedback for improving our products and services. We evaluate feedback regarding size, fit, stitching, color, packaging, and usage experience in our quality control and product development efforts whenever necessary.

We collaborate periodically with brands, institutions, artists, sports organizations, and various creative projects. We evaluate projects based on brand and collaboration alignment.

We do not provide contract or standard custom hat manufacturing outside of our own brand. We only evaluate custom design and production projects for brands and institutions within the scope of cooperation agreements.

We work with a limited number of retail locations for wholesale. We evaluate new collaborations in line with the RUST&RICH brand positioning. You can submit your request via the B2B page on our website. Our marketing team will get in touch if the application is deemed suitable after evaluation.

You can find our Turkey contact details on the Contact page of our website.

Our live support team is available Monday-Friday between 08:00-18:30.

Requests submitted outside of business hours are processed on the next working day.

We process your personal data in accordance with applicable legislation and the RUST&RICH privacy policy. You can find detailed information on the PDPL and Privacy Policy pages of our website.